Terms

Semi-custom collection

Have you fallen in love with one of our semi-custom designs and want it just the way it is? Our semi-custom collection is the perfect option for couples who know exactly what they want, without the custom designed price tag.

Browse our semi-custom collection and get in touch if you have any questions. We’ll get back to you with a quote plus any information you may need.

Once you’re happy with the quote you will then need to finalise your colour palette choice and quantity required. Once these details are finalised an invoice is prepared with payment details. A 50% deposit is required to secure your booking with payment required in full prior to your order going to print.

Once payment is received we will be in touch with relevant wording samples and templates to help you supply your text. After you provide your text we’ll prepare the artwork and be in touch within a week with a digital proof via email.

After you receive the proof you have 2 rounds of changes included. Please refer to the ‘changes’ section in our terms for a full list of what is and isn’t included.

Once you approve the artwork your order is sent to print, after payment in full is received. Please allow at least 3-4 weeks for printing, depending on the finish required. Letterpress, foil press and acrylic items may take longer.

Once your order is ready we’ll be in touch to either organise pick up from our studio in West Footscray or deliver the order to you.

Custom design

Do you have a specific style in mind that you absolutely love? Our custom design service is for couples who want to be truly unique and incorporate their own personality into their stationery. This service is also for couples who may love a design from our semi-custom collection but want to change it up a bit and maybe even combine a couple of styles!

This process begins with a conversation either via email, in our studio or over the phone. Here is where we will ask you a series of questions regarding your styling, must haves, as well as anything specific or unique you want to include. We will also ask you to supply 3-5 pieces of inspiration. This doesn’t necessarily need to be stationery… it can be colour, texture, anything that you love! This will help us to visual the look and feel that you’re going for.

From here we’ll then get back to you with a proposal and/or quote.

Once you’re happy with the proposal/quote an invoice is prepared with payment details. A 50% deposit is required to secure your booking with payment required in full prior to your order going to print.

Once payment is received we will be in touch with relevant wording samples and templates to help you supply your text. After you provide your text we’ll prepare the artwork with 2-3 design options and be in touch within 2-3 weeks with a digital proof via email.

After you receive the proof you have 3 rounds of changes included. Our custom design services allows for changes to colour, font and layout… however any major alterations to the overall design are not included once a concept has been selected. Our initial design consultation is a very in-depth process so we are confident in executing concepts that will meet your requirements. Any additional changes requested will be charged at $60 per hour, billed in one-hour blocks.

Once your order is ready we’ll be in touch to either organise pick up from our studio in West Footscray or deliver the order to you.

Changes

Strictly no changes to the design, fonts and layout are included for our semi-custom collection. This is how we’re able to offer you beautiful stationery without the custom designed price tag. Only minor text edits and colour changes are allowed, however your colour palette must be confirmed prior to any artwork being created for you.

Please remember that you have 2 rounds of changes included for our semi-custom collection and 3 rounds of changes for any custom designed stationery, so try and be as clear and decisive as possible. Any additional changes requested will be charged at $60 per hour, billed in one-hour blocks.

Assembly

Assembly is not included unless otherwise specified. If you would like for us to assemble your invitations for you, we can definitely do it just let us know and we can quote accordingly.

Proofs + samples

Only digital proofs are provided via email for approval. If you require a printed sample of your artwork, this can be arranged for an additional fee.

Returns

Due to our stationery being custom printed, we do not offer returns or refunds if you are unhappy or due to cancellation. We have a very streamline process via digital proofing to ensure that every step is taken to achieve the desired result. If you are unsure about colour, paper, etc then you can make an appointment to view samples in our studio, or you can order a sample pack online.

Express turnaround

If you require your stationery sooner than the allocated total of 6 weeks for artwork, printing and delivery then this may be possible, however an additional 10% fee is required to allow for express artwork and printing. If you would like to add express turnaround to your order, please let us know.

Printing + final artwork

Please note that we offer a design and print service only, we do not offer a print only service. If you are interested in obtaining artwork only to be printed elsewhere then this is possible however please discuss this with us prior to placing an order. Final artwork for print will not be provided unless an artwork release fee is paid. All artwork is owned by Studio Silva and cannot be replicated or reproduced without consent.

Quotes + payment

All of our quotes are strictly valid for 30 days only. Quotes are subject to change without notice. All prices are in AUD and we only accept payment via bank transfer.

Delivery

We are based in West Footscray and orders can be picked up from our studio. All orders are sent using Sendle, however if you have a PO Box address your order will be sent via standard Australia Post. All orders are sent with tracking.